In a world where emotions are currency, you play as Bea Mortensen, an underachieving, sarcastic soul collector assigned to retrieve the hearts of the recently deceased. However, things take a wild turn when Bea accidentally swaps her own heart with a notorious criminal. Now, not only does she have to navigate the absurd bureaucracy of the afterlife, but she must also deal with the chaos this heart-switching incident creates in both worlds. Players will face bizarre and entertaining characters, make difficult decisions that affect the outcome of the story, and use their wit to solve problems, determine which heart to keep, and try to restore emotional balance before everything goes haywire.