In 'Hello, Whose Ghost Is It Anyway?', players step into the shoes of Mel, a sarcastic medium who runs a quirky paranormal consulting agency. Instead of typical hauntings, Mel finds herself tasked with helping confused and quirky ghosts reclaim their lives before they can move on. Each case presents a unique challenge and requires unraveling the ghosts' backstories through dialogues, puzzles, and interactions with various eccentric characters in a vibrant city filled with hidden magical elements. Players can make choices that impact the ghosts’ fates and the city’s supernatural balance, leading to multiple endings.