Players assume the role of Alex, a night-shift operator at an abandoned call center rumored to be haunted. When a mysterious caller begins to reach them, Alex discovers that each call pulls them deeper into a web of lost souls, unanswered questions, and chilling truths about the center's dark past. As players navigate through a series of unsettling dialogues and make choices that affect the outcome of the haunting narrative, they must unravel the identities of the callers while confronting their own fears and insecurities.